Shipping and Returns Policy - Terms and Conditions

Terms and Conditions

Shipping 

Our Quick Ship program has become one of our most successful programs for homeowners and contractors. We will rush out your order and supply a Fedex custom quote in order to have your shipment arrive overnight or just a few short days. With our low pricing for the most in demand cabinets you will save thousands and receive your cabinets when needed.

Attention -  Currently we are offering FREE Fedex shipping on all small size cabinet orders. Our pantry cabinets, wall oven cabinets and large (oversize 48"s) sheet materials and vanities have a minimum must exceed the minimum of $2500 due to the LTL charges for trucking. Pantry cabinets, large sheet skin panels and Wall oven cabinets have a minimum free shipping level of $2500.

We reserve the right to change the free shipping promotion requirements at any time prior to purchase. 

We reserve the right to deny order fulfillment for full refund should we discover a pricing error, shipping miscalculation/pricing, or incorrect charge of taxes (California Sales).

Your delivery will be by common carrier and shipping tracking number is added to your purchase record with pick up. All individual box orders are shipped with Fedex Ground and transit time is typically 3-8 business days from shipping/fulfillment. Our shipping is calculated with delivery to commercial locations with dock or on site forklift. Any special requirements for your individual delivery will cause additional delivery costs. Please arrange any special delivery needs in advance.

Any LTL service which requires non standard trucking is at the responsibility of the purchaser. An example of non standard trucking would be a long winding, dirt or gravel driveway or any other situation that does not accommodate a large truck. Any delivery requiring ferry type service or service unique to the area is also an additional charge as determined by the carrier.

Your delivery driver will bring the cabinet shipment to your residence or the residence of your client as indicated when you order or to your business loading dock or receiving. There are minimum access requirements for the delivery vehicles. You are responsible to receive the delivery as scheduled. Deliveries are typically to curb side only. Getting materials into/onto your property is your responsibility for pallet deliveries. This policy is critical in areas like New York City where trucking companies will not bring the pallet up to the residence.

Any damage which is evident upon arrival to your shipment must be photographed and indicated on the paperwork at the time of delivery on the shipping waybill when you sign for the receipt of the order. 

You can submit for replacement the individual parts that requires replacement. We will expedite replacement items at no cost for any items damaged during shipping provided the proper reporting of damage is carried out at time of  delivery and with the shipping company. 

Shipping damage which is not evident at time of delivery must be reported and photo verified within seven days or arrival. Open any boxes to inspect condition of product. Should a product be damaged you will need to take product photos of damage and submit for replacement. We maintain a 100% replacement for damaged items.

Returns

• All RTA Cabinet online orders are available to return within 30 days of shipping. Please verify your items before placing your order to prevent the need for returns.
• Refund is calculated with client paying any return shipping charges
• Refunds are calculated and processed back to clients form of payment within two (2) business days
• Please contact us to provide the necessary shipping documents for your return. Your refund will be applied to your original form of payment less any return shipping charges.
• Returns must be in saleable condition, unassembled and unblemished as well as in original packaging. Do not unpackage any item to be returned
• If for any reason an item is out of stock, you will be notified via email with the items backorder status. Our current stock situation is excellent.
• Custom order RTA or Assembled cabinets as well as clearance sale cabinets are final sale. No returns accepted.

 Contact information

RTA Wholesalers

8225 Commonwealth ave

Buena Park, CA 90621

 

833-377-8663

 

Rich @RTAWholesalers.com

 

Payments - 

We accept 

Visa

Mastercard

American Express