Terms and Conditions

Terms and Conditions - Updated 9-20-2023

 

We reserve the right to change the free shipping promotion requirements at any time prior to purchase. 

We reserve the right to deny order fulfillment for full refund should we discover a pricing error, shipping miscalculation/pricing, or incorrect charge of taxes.

Your delivery will be by common carrier and shipping tracking number is added to your purchase record with pick up. All individual box orders are shipped with Fedex Ground or similar and transit time is typically 3-8 business days from fulfillment. Our LTL shipping is calculated with delivery to commercial locations with available receiving dock.  Any special requirements for residential or your individual delivery will cause additional delivery costs. Please arrange any special delivery needs in advance. 

Any LTL service which requires non standard trucking is at the responsibility of the purchaser. An example of non standard trucking would be a long winding, dirt or gravel driveway or any other situation that does not accommodate a large truck.. Any delivery requiring ferry type service is also an additional charge.

Your delivery driver will bring the cabinet shipment to your residence or the residence of your client as indicated when you order or to your business loading dock or receiving. There are minimum access requirements for the delivery vehicles. You are responsible to receive the delivery as scheduled. Deliveries are typically to curb side only. Getting materials into/onto your property is your responsibility for pallet deliveries. This policy is critical in areas like New York City where trucking companies will not bring the pallet up to the residence.

Any damage which is evident upon arrival to your shipment must be indicated at the time of delivery on the shipping waybill when you sign for the receipt of the order. We will expedite replacement items at no cost for any items damaged during shipping provided the proper reporting of damage is carried out at time of  delivery and with the shipping company. 

Shipping damage which is not evident at time of delivery must be reported and photo verified within seven days or arrival. Open any damaged boxes to inspect condition of product. Should a product be damaged you will need to take product photos of damage and submit for replacement. We maintain a 100% replacement for damaged items.

Returns

  • All RTA Cabinet online orders are available to return within 30 days of shipping.  Please verify your items before placing your order to prevent the need for returns.
  • Refund is calculated with client paying any return shipping charges
  • Refunds are calculated and processed back to clients form of payment within two (2) business days
  • Please contact us to provide the necessary shipping documents for your return. Your refund will be applied to your original form of payment less any return shipping charges.
  • Returns must be in saleable condition, unassembled and unblemished as well as in original packaging. Do not unpackage any item to be returned
  • If for any reason an item is out of stock, you will be notified via email with the items backorder status. Our current stock situation is excellent.
  • Custom order RTA or Assembled cabinets as well as clearance sale cabinets are final sale. No returns accepted.

 Contact information

RTA Wholesalers

8225 Commonwealth ave

Buena Park, CA 90621

 

833-377-8663

 

Rich @RTAWholesalers.com

 

Payments - 

We accept 

Visa

Mastercard

American Express

 

 

                                            The information below is required by law. We do not sell /share or release customer information and shopping habits with any outside parties. Enjoy as you read the policies....

        Privacy Policy

  • Introduction:
    • “RTA Wholesalers” (together with “we”, “us”, and “our”) has adopted this “Privacy Policy” to describe what information we collect, how we use that information, with whom we share the information, and provide transparency about your choices with respect to the handling of your information.
    • This Privacy Policy applies to our website, including RTAWholesalers.com or our online store (together the “Site”) and any other RTA Wholesalers products, services or digital platforms that link to this Privacy Policy (together with the Site, the “Services”). This Privacy Policy is part of our Terms and Conditions, which govern your use of the Site and Services. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent to the collection, use, and disclosure of your information as set out in this Privacy Policy.
    1. Data Collection
    • We use a variety of methods to gather information to help ensure that your experience is as efficient and accommodating as possible. We may obtain personal information about you from various sources, including through your communications with us. We also collect certain information by automated means, using technologies such as cookies and pixel tags.
    • We may collect personal information that you provide in connection with your activities on the website, such as when you:
    • Request information about our products and services
    • Visit our website
    • Create an online account
    • Purchase, return, or exchange a product by phone, mail or online
    • Contact our customer service
    • Provide us with comments or suggestions
    • The types of information we may collect include:
    • Contact information such as name, mailing address, phone number, and email address.
      • Personal information such as billing address when you make a purchase through the Site.
    • Demographic and preference information such as purchase history
  • Use of Data: 
    • Your information is used to secure your shopping cart information and fulfill shipping.
    • We use your information for marketing if you have Opted -In and you can Opt-Out with this link. (Click here)

    4.Data Sharing:

    • We, our service providers, and our third-party partners may automatically log information about you, your computer or mobile device, and your activity over time on the Site, including:
    • Online activity data, such as the date/time, pages you viewed/used, how much time you spent on a specific page/screen, searches you performed, and other information about your activity or navigation while using the Services.
    • Device data, such as unique device identifier, MAC address, hardware model, or browser type.
    • Location data, such as IP address, city/state, or network information.
    • We do not share your information with outside parties. Shipping information is shared with the shipping company only. The information collected from the user will be the user’s Name, Address and Phone Number.
  • Cookies And Tracking:
    • Data is collected with essential cookies if the user registers a new account or utilizes the shopping cart function on the Site. Data is collected and saved if a shopping cart is abandoned as well as if the order is completed. 
    • Data is not collected automatically with cookies or server logs. 
    • The Services are not intended for or targeted at children under 18, and we do not knowingly or intentionally collect information about children under 18. If you believe that we have collected information about a child under 18, please contact us at 1-833-377-8663

  • User Rights:
    • Users have the right to access, correct, delete, or restrict data processing. 
      • If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at Rich@RTAWholesalers.com or by mail:

    RTA Wholesalers

    Attn: Richard Hopkins

    8225 Commonwealth Ave.

    Buena Park, CA 90621

    Alternatively, you may call us at +1-833-377-8663

  • Data Security: 
    • We make commercially reasonable efforts to protect your information from unauthorized access, use, or disclosure. We do this through technical, organizational, and administrative security measures based on the type of data and how we process that data. For example, we use industry standard SSL technology to encrypt your connection to the Services. 
    • You should also take reasonable measures to protect your data by selecting a complex password that is not used elsewhere, limiting access to your computer/device, and signing out when you are not actively using the Services. 
    • We endeavor to protect the privacy and security of your account and your data, unfortunately we cannot guarantee complete security. Unauthorized entry or use, zero-day exploits, and other factors, may compromise the security of user information of user information at any time.
    1. Data Retention
    • We store all categories of the personal information that We collect – (i.e., Individual identifiers and information, Commercial information, Transaction information, Computer, internet and network activity information, and Marketing and promotional information) - for as long as You have an account with Us or the period necessary for the Our business purposes, or as required by or permitted by applicable law.
    • Unnecessary data is anonymized or deleted after the retention period.

    We follow all industry standards pertaining to the storage, retention, and proper deletion of personal information. 

    1. Third-Party Links: 
    • The RTA Wholesalers website may contain links to third-party websites or services with their own privacy policies. Users are encouraged to review the privacy policies of external sites before sharing personal information.
    1. Changes to Privacy Policy:
    • The privacy policy may be updated over time and how users will be informed about any changes.
    • Continued use of the website after policy changes constitutes acceptance of the updated policy.
    • We may update this Privacy Policy from time-to-time by posting a new version online. You should check this page occasionally to review any changes. We will provide notice of any material changes by doing one or more of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update on our Site. Your continued use of the Site and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

    Consumer's Rights to Personal Information - California

    If You are a resident of California, You have the following rights:

    • Right to Correct: You have the right to request that We correct inaccuracies in your personal information. 
    • Right to Delete: You have the right to request that We delete personal information that We have collected from or obtained about You (subject to certain exceptions). 
    • Right to Know About Sale or Sharing: You have the right to request that We disclose to You what personal information We collect, use, sell or share with third parties, including the right to request that We provide to You the categories and specific pieces of personal information We have collected and sold or shared about You (typically for the 12-month period preceding Your request);
    • Right to Opt-out of Sale of Personal Information: You may request that We stop sharing data in a way that is considered a “sale.” 
    • Right to Opt-out of Sharing of Personal Information: You may request that We stop disclosures of your personal information to a third party for cross-context behavioral advertising (i.e., targeted advertising) 
    • Right to Non-Discrimination: You have the right not to be discriminated against because You exercised any of these rights.

    To exercise any of these rights (other than non-discrimination), please complete and submit the Data Subject Access Request (DSAR) Form or call (833) 865-0355. You may also designate an authorized agent to complete the DSAR Form on Your behalf for the Right to Know, Right to Delete, and the Right to Opt-Out. If You use an authorized agent to submit a request, We will not act on that request unless We are able to authenticate, with commercially reasonable effort, both your identity and the authorized agent’s authority to act on your behalf. 

    You are first asked to select a request type. The DSAR Form requires You to complete several mandatory fields. If You select a Delete or Access request, You will be asked for an “Order #”, which enables Us to verify Your identity and protect against fraudulent access to Your personal information. If you have not placed an order, we will attempt to identify you in our systems without an order number. 

    Once You submit a completed DSAR form, the consumer is sent an email that requires clicking on a link to verify the email address. This two factor validation helps protect against fraudulent submissions. Please note that a DSAR Form is not processed until You have authenticated Your request by verifying the email address submitted on the DSAR form. 

    There may be certain circumstances when We may not completely fulfill Your request, as permitted under the applicable California statute and regulations. For example, in connection with a Request to Delete, We may need to retain certain information to complete a transaction, detect fraud, or comply with a legal obligation.

    With limited exceptions, You may only make a verifiable consumer Request to Know your personal information twice within a 12-month period. 

    There may be certain circumstances when We may not completely fulfill Your request, as permitted under the applicable California statute and regulations. For example, in connection with a Request to Delete, We may need to retain certain information to complete a transaction, detect fraud, or comply with a legal obligation.

    If You would like to opt-out of the sale or sharing of Your personal information by Build.com with third parties, You can click on the link entitled "Do Not Sell or Share My Personal Information". The processed opt-out preference will be implemented by Build.com for the specific consumer account You have identified in the DSAR request.

    Consumer's Rights to Personal Information – Colorado, Connecticut, Utah, and Virginia 

    As a resident of Colorado, Connecticut, Utah, or Virginia, You may have one or more of the following rights: 

    • Right to Access: You have the right to request access to and obtain a copy of any personal information We may hold about You.
    • Right to Correct:  You have the right to request that We correct inaccuracies in your personal information. 
    • Right to Delete:  You have the right to request that We delete personal information that We have collected from or obtained about You (subject to certain exceptions). 
    • Right to Opt-out of Sale of Personal Data: You may request that We stop sharing data in a way that is considered a “sale.” 
    • Right to Opt-out ofTargeted Advertising: You may request that We stop disclosures of your personal information for targeted advertising. 
    • Right to Opt-out of Profiling: You have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects. We do not profile in a manner that would result in legal or similarly significant effects and as such do not offer this right. 
    • Right to Appeal: If You are unsatisfied with our actions related to exercising one of your privacy rights above, You may appeal our decision. 
    • Right to Non-Discrimination: You have the right not to be discriminated against because You exercised any of these rights.

    To exercise any of these rights (other than non-discrimination), please complete and submit the Data Subject Access Request (DSAR) Form or call (833) 865-0355.

    If You are a Colorado or Connecticut resident, You may also designate an authorized agent to complete a DSAR Form on Your behalf for the Right to Opt-Out of our processing of personal information for the purposes of targeted advertising or sales. If You use an authorized agent to submit a request, We will not act on that request unless We are able to authenticate, with commercially reasonable effort, both your identity and the authorized agent’s authority to act on your behalf. 

    You are first asked to select a request type. The DSAR Form requires You to complete several mandatory fields. If You select a Delete or Access request, You will be asked for an “Order #”, which enables Us to verify Your identity and protect against fraudulent access to Your personal information. If you have not placed an order, we will attempt to identify you in our systems without an order number. 

    Once You submit a completed DSAR form, the consumer is sent an email that requires clicking on a link to verify the email address. This two factor validation helps protect against fraudulent submissions. Please note that a DSAR Form is not processed until You have authenticated Your request by verifying the email address submitted on the DSAR form. 

    There may be certain circumstances when We may not completely fulfill Your request, as permitted under the applicable statute or regulation. For example, in connection with a Request to Delete, We may need to retain certain information to complete a transaction, detect fraud, or comply with a legal obligation. 

    Right to Appeal (CO, CT, VA Residents) – If, for any reason, You would like to appeal our decision relating to your request and You are a resident of Colorado, Connecticut, or Virginia, You have the right to submit an appeal by visiting our Privacy Center and submitting the Data Subject Access Request (DSAR) Form. Please include the original Request ID, the basis for your appeal, and any additional information to consider.